Boundary Supply Prima system support

A couple of years ago I bought a Boundary Supply Prima system backpack which has been traveling with me to many countries.

Unfortunately the puller attachments came off one by one over the years, making the bag a bit tricky to open sometimes.

The bag was sold with a lifetime guarantee, time to put that to the test :)

After a quick chat with their support a few weeks ago, they sent me replacement puller attachments for free to the Netherlands, awesome!